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Privacy Policy

Last updated: 2-Mar-2025

1. Introduction

At ChatDoc, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and other information you provide during registration or use of our services.
• Uploaded Files: Files and documents you upload to the platform for processing. These files are stored securely in an encrypted database.
• Usage Data: Information about how you use our services, including IP address, browser type, and interaction logs.

3. How We Use Your Information

We use your information to:

• Provide and improve our services.
• Communicate with you about updates, promotions, and support.
• Ensure the security and integrity of our platform.

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

• Stripe: Payment details are processed securely by Stripe, our payment processor. We do not store your payment information on our systems.
• LLM Provider: To generate responses to your queries, we share the necessary information with our trusted Large Language Model (LLM) provider. The LLM provider processes this information as per their own privacy policies.
• Service providers (e.g., cloud storage providers) to facilitate our services.
• Law enforcement or regulatory authorities if required by law.
• Third parties in connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your data. Uploaded files are stored in a secure database and encrypted to ensure their confidentiality. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for data processing where applicable.
• File a complaint with a data protection authority if you believe your rights have been violated.

7. Data Retention

We retain your data only as long as necessary to provide our services or comply with legal obligations. You may request deletion of your data at any time.

8. Cookies

We use cookies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.

9. International Data Transfers

If you are located outside of Australia, your data may be transferred to and processed in Australia or other countries where we operate. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Last updated" date will be revised. Continued use of our services signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@chatdoc.io.

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